The Luxury Hamper Service Terms & Conditions

Last updated: 01/12/2025

By placing an order with The Luxury Hamper Service (“LHS”), you agree to the following terms and conditions.

The Luxury Hamper Service is operated by The Luxury Service Ltd (UK), The Luxury Hamper Service Ltd (Nigeria) and TLS Sourcing Ltd (Nigeria).

• All prices are listed in GBP (£) and NGN (N).
• For international clients, prices are converted to your local currency at the exchange rate on the day your order is confirmed.
• If payment is not received within 24 hours, The Luxury Hamper Service reserves the right to update the exchange rate to reflect the rate on the day payment is made.

• Orders are shipped via Standard or Express delivery.
• Shipping costs are determined by The Luxury Hamper Service based on quotes from external shipping providers.
• International clients are responsible for any customs duties, import taxes, or additional charges upon delivery.

• All sales are final and non-refundable.

• All sales are final. Returns will not be accepted.
• Exchanges or amendments to an order can be requested within 24 hours of payment; however, they are subject to availability, The Luxury Hamper Service’s discretion and do not apply to items that cannot be altered. 
• Some items are non-alterable, including but not limited to:
  • Specific food, drinks and perishable goods
  • Custom, pre-ordered, or made-to-measure items
• After 24 hours, or for non-alterable items, no exchanges or amendments will be accepted.
• No exchanges or amendments are accepted once an order is sourced and purchased by The Luxury Hamper Service.

• The Luxury Hamper Service is not responsible for any delays, damages, or losses caused by shipping carriers, customs authorities, or brands, stores, or other suppliers from whom items are sourced.
• Any disputes shall be governed by and construed in accordance with UK and Nigerian law.